FAQ's
At Lunéa Paris, we believe luxury should come with clarity. Purchasing fine jewelry is a meaningful decision, and we want every customer to feel informed, confident, and excited about their purchase. Below you'll find answers to the most common questions about our jewelry, diamonds, services, and policies.
Lunéa Paris
Why choose Lunéa Paris?
We created Lunéa Paris with a simple idea in mind: luxury jewelry should feel meaningful, personal, and accessible.
Our focus is on thoughtfully designed pieces, carefully selected diamonds, and a level of service that makes every customer feel confident in their choice. Whether you’re celebrating a special milestone or simply choosing something beautiful for yourself, we want the experience to feel memorable from the moment you begin browsing to the moment your jewelry arrives.
Orders & Purchasing
How do I place an order on Lunéa Paris?
Ordering from Lunéa Paris is simple. Browse our collection of lab-grown diamond jewelry, select your desired piece, choose your preferred metal option, and add it to your cart. Once ready, proceed to checkout where you can securely complete your purchase. After placing your order, you will receive an order confirmation email with all purchase details.
What payment methods do you accept?
We offer several secure and convenient payment options so you can complete your purchase with ease.
Lunéa Paris accepts all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support modern payment solutions such as PayPal, Venmo, and Affirm.
For customers who prefer flexible payment options, Affirm allows eligible purchases to be divided into manageable monthly installments.
All transactions on our website are protected with secure encryption, ensuring your personal and payment information remains safe at every step.
Can I cancel or modify my order after placing it?
If you need to make a change to your order, we recommend contacting our team as soon as possible.
Because many of our pieces begin preparation shortly after an order is placed, modifications may only be possible within a limited timeframe. Our team will always do their best to assist and accommodate requests whenever possible.
Will I receive confirmation of my order?
Yes, you will. As soon as your order is placed, you’ll receive an email confirming all the details of your purchase.
When your jewelry is ready and shipped, we’ll send another message with your tracking information so you can follow its journey to you.
Shipping & Delivery
Where does Lunéa Paris ship from?
Our jewelry is shipped from our offices in New York and Los Angeles. This allows us to carefully inspect each piece before it leaves our hands and ensure it arrives safely.
Do you offer free shipping?
Yes. Lunéa Paris offers complimentary shipping on eligible orders. Shipping options and delivery times will be shown during checkout.
How long does delivery take?
Most orders are shipped within 5–10 business days, depending on the specific piece and whether it requires any preparation.
Once the package leaves our facility, delivery time will depend on the shipping service and your location.
Is my order insured during shipping?
Yes, it is. Every shipment is fully insured while in transit. From the moment your jewelry leaves our facility until it reaches you, it is protected.
Returns & Exchanges
What is your return policy?
If something doesn’t feel quite right once you receive your piece, we do offer a 7-day return window starting from the day it is delivered.
The item simply needs to be returned in its original condition and packaging.
Why is the return period 7 days?
That’s a question we hear often.
Fine jewelry is delicate and valuable, and when a piece is returned it must go through a careful inspection process to ensure it remains in perfect condition. The 7-day window gives customers enough time to examine their piece while helping us maintain the quality standards we promise to every client.
How do I start a return?
To initiate a return, contact our customer support team with your order number. Our team will guide you through the return process and provide instructions for sending your item back securely.
Are custom jewelry pieces refundable?
Custom or personalized jewelry pieces are typically final sale, as they are specially crafted for each customer.
How long does it take to receive a refund?
Once your returned item is received and inspected, refunds are processed within 5–10 business days back to the original payment method.
Warranty & Repairs
Does Lunéa Paris provide a warranty?
Yes, we do. Jewelry is meant to be worn and enjoyed, and over time it may need a little care. We offer service options that help protect and maintain your piece.
What warranty options are available?
We offer two levels of service coverage.
Our standard coverage includes services like professional cleaning and resizing when needed.
For clients who want additional peace of mind, we also offer a lifetime coverage option, which includes ongoing care and support for nominal repairs throughout the life of the piece.
What is the difference between lifetime and standard coverage?
Standard coverage focuses on routine maintenance — things like cleaning and resizing to keep your jewelry comfortable and looking its best.
Lifetime coverage extends that protection by including support for minor repairs and long-term care, which many clients prefer for pieces they wear regularly.
What does the warranty cover?
The warranty covers issues related to craftsmanship such as loose settings or structural defects that arise under normal wear.
Do you offer jewelry repairs?
Yes. Our team can assist with jewelry repairs, maintenance, and restoration services when needed.
Diamonds & Lab-Grown Diamonds
What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created using advanced technology that replicates the natural diamond formation process. They possess the same physical, chemical, and optical properties as mined diamonds.
Are lab-grown diamonds real diamonds?
Yes — they truly are.
Lab-grown diamonds have the same physical, chemical, and optical properties as natural diamonds. The difference is simply how they are created.
Instead of forming underground over millions of years, they are grown using advanced technology that recreates the natural diamond formation process.
To the eye — and even under professional testing — they are virtually identical to mined diamonds.
Do lab-grown diamonds look different from natural diamonds?
They do not.
To the naked eye, lab-grown diamonds are visually identical to mined diamonds. Both have the same brilliance, clarity, and sparkle because they share the exact same crystal structure.
Even trained gemologists require specialized equipment to determine the difference.
Why choose lab-grown diamonds?
Many people choose them because they offer the same brilliance and durability as natural diamonds while providing a more modern and responsible alternative to traditional mining.
It allows you to enjoy the beauty of a genuine diamond while supporting more sustainable production methods.
Are Lunéa Paris diamonds certified?
Many Lunéa Paris diamonds are graded by internationally recognized gemological laboratories to ensure quality and authenticity.
Are lab-grown diamonds environmentally friendly?
Lab-grown diamonds offer a more sustainable alternative to traditional diamond mining, requiring fewer natural resources while delivering the same brilliance.
Diamonds & Authenticity
Will a lab-grown diamond pass a diamond tester?
Yes, it will.
A lab-grown diamond is a real diamond, so it will pass a standard diamond tester just like a natural diamond. These testers measure the thermal conductivity of the stone, and because lab-grown diamonds share the same physical properties as mined diamonds, the result is exactly the same.
Even professional jewelers typically require specialized equipment to distinguish between the two.
Do lab-grown diamonds lose their sparkle over time?
No, they do not.
Lab-grown diamonds have the same hardness and durability as natural diamonds, which means their brilliance and sparkle remain the same over time. A diamond’s shine comes from how it interacts with light, and that property does not fade.
With proper care and occasional cleaning, your diamond will continue to look just as beautiful years from now.
Are lab-grown diamonds suitable for engagement rings?
Very much so.
Many couples today choose lab-grown diamonds for engagement rings because they offer the same beauty, durability, and symbolism as traditional diamonds. They are strong enough for everyday wear and can last for generations when properly cared for.
For many people, they represent a modern and thoughtful approach to fine jewelry.
Why are lab-grown diamonds more affordable than mined diamonds?
The primary reason is how they are produced.
Traditional diamonds require extensive mining operations and long supply chains. Lab-grown diamonds, on the other hand, are created in controlled environments using advanced technology.
Because of this, the production process is more efficient, which allows customers to enjoy a diamond of exceptional quality and size at a more accessible price point.
How can I be sure my diamond is authentic?
Every Lunéa Paris diamond is carefully inspected and selected for quality. Many of our diamonds are also graded according to internationally recognized diamond standards.
If you ever have questions about a particular piece, our team will always be happy to provide additional details about the diamond and its characteristics.
Transparency and trust are extremely important to us.
Jewelry Materials
What materials does Lunéa Paris use?
Our pieces are crafted using carefully selected precious metals designed for both beauty and durability.
Depending on the design, jewelry may be made from:
• 10K gold
• 14K gold
• 18K gold
• Sterling silver
• Platinum
Each metal offers its own character, from the strength of platinum to the classic elegance of gold.
Will my jewelry tarnish?
Lunéa Paris pieces are crafted using high-quality precious metals designed for durability and long-term wear when properly cared for.
Are your diamonds ethically sourced?
Yes. Our diamonds are ethically produced and responsibly sourced, ensuring transparency and sustainability throughout the creation process.
Jewelry Care
How should I care for my jewelry?
The best way to keep your jewelry looking beautiful is with occasional gentle cleaning.
Warm water, a little mild soap, and a soft brush are usually all that’s needed. After cleaning, simply dry the piece with a soft cloth.
When you’re not wearing it, storing your jewelry in a pouch or jewelry box will help prevent scratches and keep it looking its best.
Can I wear my jewelry daily?
Yes. Our pieces are designed for everyday elegance, though we recommend removing jewelry during intense activities to prevent damage.
How should I store my jewelry?
Store your jewelry in a soft-lined jewelry box or pouch to prevent scratches and maintain its shine.
Sizing & Fit
How do I find my ring size?
You can determine your ring size using a ring sizing guide or by visiting a local jeweler for professional measurement.
What if my ring size is incorrect?
If your ring does not fit perfectly, contact our support team to explore resizing options.
What if my ring size isn’t perfect?
This happens more often than people think, so there’s no need to worry.
If your ring doesn’t fit exactly the way you expected, resizing options are available. Our team can guide you through the resizing process to make sure the ring fits comfortably and securely.
Can jewelry be resized later?
Yes, many pieces can be resized depending on the design. Rings are the most common example.
If you ever need assistance with sizing adjustments, our team will be happy to help you explore the available options.
Custom Jewelry
Do you offer custom jewelry design?
Yes. Lunéa Paris offers custom design services for clients seeking unique and personalized jewelry pieces.
Can I personalize my jewelry?
Certain pieces may be eligible for engraving or customization depending on the design.
Packaging & Gifts
Does my jewelry come in a gift box?
Yes. Every Lunéa Paris piece is delivered in our signature luxury jewelry packaging.
Can I send jewelry as a gift?
Absolutely. You can include a personalized gift message during checkout.
Contact & Support
How can I contact Lunéa Paris?
If you ever have a question about a piece, an order, or anything else, we’re here to help.
Phone: 347-740-8333
Email: sales@luneaparis.co
Our team will always be happy to assist you.
Why choose Lunéa Paris?
Lunéa Paris blends timeless Parisian elegance with modern craftsmanship. Our lab-grown diamond jewelry combines ethical sourcing, exceptional quality, and contemporary design for those who appreciate luxury with meaning.