Shipping policy

SHIPPING POLICY

Last updated: July 27, 2026

At Lunéa Paris, every piece is carefully prepared and shipped with precision and care. Please review the information below regarding order processing, shipping, delivery, and customer responsibilities.

ORDER PROCESSING

All orders are processed after successful payment confirmation.

Orders are not processed or shipped on weekends or U.S. federal holidays.

Some pieces may be made-to-order, resized, engraved, personalized, or otherwise customized. These items may require additional processing time.

Estimated processing times may be displayed on the applicable product page or communicated to you after purchase.

Processing time is separate from the shipping carrier’s estimated delivery time.

SHIPPING AND DELIVERY TIMES

All shipping and delivery timeframes are estimates only and are not guaranteed unless expressly stated otherwise.

United States orders typically ship within 3–10 business days after processing.

International delivery times vary depending on the destination, selected shipping method, customs procedures, and local carrier operations.

Lunéa Paris is not responsible for delays caused by shipping carriers, customs authorities, severe weather, government actions, or other circumstances outside our reasonable control.

SHIPPING RATES

Shipping charges are calculated at checkout based on the delivery destination, order value, package details, and selected shipping method.

Any free or promotional shipping offer will be clearly displayed at checkout and may be subject to separate eligibility requirements.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless these charges are expressly collected during checkout, they are the responsibility of the customer and are not included in the purchase price or shipping charge.

Lunéa Paris does not control or determine customs fees imposed by foreign governments or local authorities.

Customers are responsible for complying with the import requirements of their destination country.

ORDER TRACKING AND CONFIRMATION

Once your order ships, a shipping-confirmation email containing tracking information will be sent to the email address provided during checkout.

Please allow up to 24 hours for the carrier’s tracking system to display updated shipment information.

Customers are responsible for monitoring their tracking information and arranging for someone to receive the package when required.

HIGH-VALUE SHIPMENTS

For security purposes, high-value orders may require signature confirmation upon delivery.

Customers are responsible for ensuring that the shipping address is secure and that an authorized person is available to sign for the package when required.

Responsibility for merchandise generally transfers to the customer upon confirmed delivery, except where applicable law provides otherwise.

If a package is marked as delivered but cannot be located, contact Lunéa Paris promptly so we can review the available tracking information and determine whether a carrier investigation may be opened.

A carrier’s delivery confirmation may be considered evidence of delivery, but reported delivery issues will be reviewed individually.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing complete and accurate shipping information during checkout.

Lunéa Paris is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address supplied by the customer.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Additional shipping charges may apply when a package must be reshipped because of an incorrect address, refused delivery, or unsuccessful delivery attempts.

LOST OR DAMAGED PACKAGES

If your package appears lost or arrives damaged, contact us promptly at luneaparis26@gmail.com.

Please include your order number, tracking information, and clear photographs of the item and packaging when applicable.

We may require your cooperation when opening an investigation or claim with the shipping carrier.

Please retain all damaged merchandise, packaging, labels, and shipping materials until the issue has been reviewed.

FORCE MAJEURE

Lunéa Paris is not responsible for delays or failures in delivery caused by circumstances beyond our reasonable control.

These circumstances may include severe weather, natural disasters, carrier disruptions, customs delays, labor disputes, government restrictions, public emergencies, transportation interruptions, or other events that could not reasonably have been prevented.

CONTACT US

For questions regarding order processing, shipping, tracking, or delivery, contact:

Lunéa Paris Inc.
37 West 47th Street, Suite 603
New York, NY 10036
United States

Email: luneaparis26@gmail.com

Phone: +1 347-740-8333