TERMS OF SERVICE

Last updated: October 8, 2026

OVERVIEW

Welcome to Lunéa Paris. The terms “Lunéa Paris,” “we,” “us,” and “our” refer to Lunéa Paris Inc.

Lunéa Paris operates this website and online store, including all related information, content, features, tools, products, and services offered through the website, collectively referred to as the “Services.”

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.

These Terms of Service, together with our Privacy Policy, Return, Refund & Exchange Policy, Shipping Policy, any applicable warranty terms, promotional terms, and other policies expressly incorporated by reference, govern your access to and use of the Services.

Please read these Terms carefully. They contain important provisions concerning order acceptance, payments, returns, warranty disclaimers, limitations of liability, and dispute resolution.

By accessing, browsing, interacting with, creating an account on, or purchasing through the Services, you agree to be bound by these Terms and the policies incorporated into them.

If you do not agree to these Terms, you should not use the Services.

SECTION 1 — ELIGIBILITY, ACCESS AND ACCOUNTS

By using the Services, you represent that you are at least the age of majority in your state, province, territory, or country of residence.

If you are not the age of majority, you may use the Services only with the involvement and consent of a parent or legal guardian where permitted by law.

To browse our store, create an account, place an order, request service, or complete a transaction, you may be required to provide information including your name, email address, billing address, shipping address, telephone number, and payment information.

You represent and warrant that information you provide to us is accurate, current, complete, and lawfully provided.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials, restricting access to your account and devices, keeping your information current, and activity conducted through your account.

You may not sell, transfer, assign, share, or license your account to another person.

Please notify us promptly at sales@luneaparis.co if you believe your account has been accessed or used without authorization.

To the fullest extent permitted by law, Lunéa Paris may refuse future service, restrict account access, suspend an account, cancel unfulfilled orders, or decline future transactions where reasonably necessary to address suspected fraud, payment risk, policy abuse, security concerns, resale activity, merchandise substitution, policy circumvention, or violation of these Terms.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, materials, colors, measurements, carat weights, stone details, metal specifications, availability, pricing, and images accurately.

Product appearance may vary slightly because of device displays, screen settings, lighting conditions, photography, manufacturing tolerances, stone characteristics, polishing, finishing, and the individual characteristics of laboratory-grown gemstones and precious metals.

Diamond and gemstone carat weights, dimensions, color, clarity, cut characteristics, and other measurements may vary within normal manufacturing and grading tolerances.

Measurements described as approximate are estimates and may vary slightly from the finished product.

Minor variations that do not materially affect a product's identity, quality, use, or advertised characteristics are not necessarily defects.

Nothing in this section limits rights concerning merchandise that is defective, materially damaged, materially misdescribed, or otherwise non-conforming under applicable law.

Product descriptions, specifications, images, prices, promotions, inventory, and availability may change without notice.

We may modify or discontinue merchandise, limit quantities, restrict sales by customer, account, household, payment method, destination, region, or jurisdiction, and refuse orders reasonably believed to involve fraud, unauthorized resale, return abuse, or misuse of the Services.

Unless expressly stated otherwise, merchandise purchased through the Services is intended for genuine personal or household use and not for unauthorized commercial resale or redistribution.

SECTION 3 — LAB-GROWN DIAMONDS, GEMSTONES, GRADING REPORTS AND CERTIFICATES

Lunéa Paris sells laboratory-grown diamonds and other jewelry as identified in the applicable product listing.

Where a diamond or gemstone is accompanied by an independent grading report or certificate, that report may be issued by an independent laboratory such as IGI, GIA, or another identified grading organization.

Independent grading laboratories are separate organizations. Lunéa Paris does not control their grading methodologies, standards, opinions, tolerances, or conclusions.

Grading characteristics may be subject to professional judgment and reasonable grading tolerances.

Where a specific certificate or grading report is expressly included with merchandise, the report supplied with that merchandise forms part of the corresponding product documentation.

Lunéa Paris does not guarantee the future market value, appraisal value, resale value, investment performance, or future pricing of any diamond, gemstone, precious metal, or jewelry item.

Where an original grading report, certificate, laboratory report, or authenticity document is supplied with merchandise, customers must preserve that documentation where it is required for warranty, exchange, return, resale, or authentication purposes.

If merchandise is returned, any required original certificate or grading report must correspond to the returned item.

A substituted, altered, mismatched, damaged, or unrelated certificate does not satisfy this requirement.

Failure to return required original documentation may affect return eligibility in accordance with our Return, Refund & Exchange Policy.

SECTION 4 — CUSTOM, PERSONALIZED AND MADE-TO-ORDER JEWELRY

Certain Lunéa Paris merchandise may be custom-made, personalized, engraved, specially modified, resized outside ordinary listed size options, or produced specifically according to a customer's specifications.

Custom or made-to-order merchandise may require additional processing time.

Once production or customization has begun, qualifying custom, personalized, engraved, bespoke, specially modified, or made-to-order merchandise may not be eligible for cancellation, voluntary return, or exchange where that restriction was properly disclosed and is permitted by applicable law.

Selecting an ordinary option offered as a standard product variant—such as a regularly listed ring size, metal, metal color, stone option, or chain length—does not automatically make merchandise “custom” or “personalized.”

Customers are responsible for reviewing selected specifications before placing an order, including size, metal, stone shape, carat weight, engraving, personalization, length, configuration, and other requested options.

Nothing in this section eliminates rights that cannot legally be waived concerning defective, damaged, incorrectly fulfilled, materially misdescribed, or non-conforming merchandise.

SECTION 5 — ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes an offer by you to purchase the selected merchandise under these Terms.

An automated order confirmation or receipt confirms that we received your order. It does not necessarily mean that Lunéa Paris has finally accepted the order or committed to fulfill it.

Orders remain subject to payment verification, fraud review, inventory availability, pricing verification, product availability, shipping eligibility, and other reasonable order review.

An order may be accepted when Lunéa Paris approves it for fulfillment, begins production of qualifying custom merchandise, dispatches the order, or otherwise expressly confirms acceptance.

To the fullest extent permitted by law, Lunéa Paris may refuse, limit, or cancel an order before shipment for legitimate business reasons including:

• product unavailability;
• pricing or listing errors;
• inventory errors;
• technical errors;
• suspected fraud;
• unauthorized payment;
• payment-verification failure;
• billing or shipping inconsistencies;
• shipping restrictions;
• suspected resale;
• comparative purchasing;
• return abuse;
• policy circumvention;
• violation of these Terms; or
• circumstances making fulfillment commercially or legally impracticable.

If Lunéa Paris cancels merchandise after payment has been collected, amounts properly collected for the cancelled merchandise will be refunded in accordance with applicable law.

We may contact you using information associated with your order when verification, correction, clarification, delivery coordination, or fraud review is reasonably necessary.

Please review your order carefully before submitting it.

We cannot guarantee that an order can be changed or cancelled once it enters processing, production, customization, or fulfillment.

SECTION 6 — PRICES, TAXES AND PAYMENT

Prices, discounts, promotions, financing offers, and product availability may change without notice.

The price charged is generally the price displayed at checkout when your order is submitted, subject to correction of pricing, technical, configuration, or listing errors as permitted by law.

Unless otherwise stated, displayed product prices may not include sales tax, shipping charges, customs duties, import taxes, brokerage fees, or other government-imposed charges.

Applicable taxes and charges will be calculated or disclosed during checkout when possible.

International customers are responsible for destination customs duties, taxes, brokerage fees, or similar charges unless Lunéa Paris expressly collects those charges during checkout.

Prices may differ across Lunéa Paris sales channels, marketplaces, promotions, showrooms, retail locations, or third-party platforms.

A promotional offer may have separate terms. Where properly disclosed promotional terms conflict with these Terms on an issue specific to that promotion, the promotional terms govern that issue.

You agree to provide current, complete, and accurate payment and billing information.

By submitting payment information, you represent that:

• you are authorized to use the payment method;
• the information supplied is accurate;
• you authorize Lunéa Paris and its payment providers to process the applicable transaction; and
• the transaction is not fraudulent or unauthorized.

Payment processing may be performed by Shopify Payments or other third-party payment, financing, installment, fraud-screening, or banking providers.

Use of those services may also be governed by their separate terms, privacy practices, eligibility requirements, and disclosures.

SECTION 7 — PAYMENT VERIFICATION AND FRAUD REVIEW

Lunéa Paris may use reasonable fraud-prevention and transaction-verification measures before accepting or fulfilling an order.

These measures may include review of billing and shipping information, AVS or CVV results, transaction patterns, device or network information, order history, payment-provider risk signals, customer verification, or other information reasonably relevant to transaction security.

We may request additional identification or verification where reasonably necessary to confirm that a transaction is authorized.

Failure to provide reasonably requested verification may result in delay or cancellation of an unfulfilled order.

Fraud review does not guarantee that a transaction is legitimate and does not eliminate the customer's responsibility for unauthorized or fraudulent activity attributable to the customer.

SECTION 8 — SHIPPING AND DELIVERY

Shipping and delivery times are estimates unless Lunéa Paris expressly guarantees a particular service or applicable law provides otherwise.

Processing time is separate from carrier transit time.

Made-to-order, custom, engraved, resized, personalized, or specially configured merchandise may require additional processing time.

Delivery may be affected by carrier delays, customs processing, weather, natural disasters, labor disruptions, security issues, holidays, high-volume periods, incorrect addresses, government action, transportation interruptions, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Lunéa Paris is not responsible for delay or failed delivery caused solely by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise.

High-value orders may require tracking, insurance, adult signature, direct signature, identification, delivery restrictions, or other security measures.

Carrier delivery confirmation may constitute evidence of delivery, although reported delivery issues will be reviewed according to their circumstances.

If merchandise appears lost, damaged, tampered with, stolen, or materially delayed in transit, contact us promptly.

For visible shipping damage, package tampering, missing contents, or an incorrect item, customers should notify Lunéa Paris at sales@luneaparis.co within 48 hours after recorded delivery.

Customers should retain the merchandise, jewelry box, certificates, grading reports, shipping carton, shipping label, protective materials, and all other packaging until our review is complete.

Lunéa Paris may request photographs, video, carrier records, delivery information, or other reasonable evidence necessary to investigate the issue.

Failure to provide timely notice or preserve reasonably requested evidence may limit our ability to verify the circumstances, pursue carrier or insurance remedies, or provide a discretionary resolution.

This notice requirement does not eliminate or restrict rights that cannot legally be waived.

Additional shipping terms are provided in our Shipping Policy.

SECTION 9 — RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, exchanges, return shipping, inspections, promotional-item adjustments, and related matters are governed primarily by our Return, Refund & Exchange Policy.

For eligible merchandise delivered within the United States, voluntary return requests must generally be submitted within 15 calendar days after delivery.

A customer must receive written return authorization before sending merchandise back.

After Lunéa Paris issues written authorization, the merchandise must be tendered to the approved carrier within 7 calendar days after the authorization is issued, unless written instructions provide a different deadline.

A return authorization automatically expires if the merchandise is not tendered to the approved carrier within that period, except where otherwise required by applicable law.

Return authorization permits the merchandise to be sent to Lunéa Paris for inspection only.

It is not final refund approval.

Returned fine jewelry may be subject to:

• identity verification;
• security-tag verification;
• certificate matching;
• grading-report verification;
• laser-inscription verification;
• stone inspection;
• weight and dimensional comparison;
• metal inspection;
• condition review;
• packaging review; and
• other reasonable authentication procedures.

No voluntary refund is due until returned merchandise has been received, matched to the authorized return, inspected, identity-verified, and approved under the Return, Refund & Exchange Policy.

Where a security or tamper-evident tag was attached when merchandise was delivered, removal, cutting, alteration, replacement, or substitution of that tag may make the merchandise ineligible for a voluntary return as stated in the Return, Refund & Exchange Policy.

Custom, personalized, engraved, bespoke, specially modified, or qualifying made-to-order merchandise may be non-returnable where properly disclosed and permitted by law.

An ordinary listed size or other standard variant selection does not automatically make merchandise custom.

Nothing in these Terms limits mandatory return, warranty, withdrawal, defect, or consumer-protection rights that cannot legally be waived.

SECTION 10 — RETURN ABUSE AND COMPARATIVE PURCHASING

Lunéa Paris's voluntary return program is intended for genuine consumer purchases.

It is not intended to facilitate product rental, repeated wear-and-return activity, systematic comparative purchasing, unauthorized resale, fraudulent claims, merchandise substitution, or other misuse.

Activity that may reasonably be reviewed for abuse includes:

• repeatedly purchasing and returning all or substantially all merchandise ordered;
• repeatedly ordering multiple substantially similar pieces with an apparent intention to retain only a small portion;
• repeated wear-and-return behavior;
• repeated security-tag removal or alteration;
• inconsistent damage, non-delivery, or merchandise claims;
• attempted diamond, gemstone, certificate, or merchandise substitution;
• use of multiple accounts, identities, addresses, payment methods, or other methods to circumvent restrictions; or
• other documented misuse of our policies.

Where permitted by law and reasonably supported by documented circumstances, Lunéa Paris may cancel unfulfilled orders, restrict future voluntary return privileges, refuse future transactions, or limit account access associated with return abuse, fraud, merchandise substitution, intentional damage, unauthorized resale, or policy circumvention.

This section does not eliminate a right arising under mandatory applicable law.

SECTION 11 — PROMOTIONS, DISCOUNTS, COMPLIMENTARY ITEMS AND GIFT CARDS

Promotional codes, discounts, gifts with purchase, complimentary merchandise, financing offers, and special promotions may be subject to separate conditions.

Those conditions may include expiration dates, minimum purchase amounts, excluded products, customer eligibility, geographic limits, usage limits, quantity limits, or return requirements.

Unless expressly stated otherwise:

• discounts cannot be combined;
• discounts cannot be applied retroactively;
• promotions have no cash value;
• promotional merchandise is subject to availability; and
• gift cards cannot be redeemed for cash except where required by law.

A complimentary or promotional item may be required to be returned if the qualifying purchase is returned where that condition was disclosed in the applicable promotional terms.

Where permitted by law and disclosed as part of the promotion, the value of an unreturned required promotional item may be taken into account when calculating an eligible refund.

Lunéa Paris may modify, suspend, cancel, or refuse a promotion in cases of error, abuse, fraud, technical malfunction, inventory issues, or violation of properly disclosed promotional terms.

SECTION 12 — PAYMENT DISPUTES AND CHARGEBACKS

If a payment dispute, inquiry, reversal, financing dispute, or chargeback is opened concerning an order, Lunéa Paris may pause separate merchant refund processing relating to the disputed transaction while the applicable payment-provider or issuing-bank process is pending.

This is intended to prevent duplicate reimbursement.

A customer is not entitled to receive duplicate recovery through both a Lunéa Paris refund and a chargeback, bank reversal, financing reversal, carrier claim, insurance recovery, or other reimbursement mechanism for the same amount.

Where appropriate and permitted by law, Lunéa Paris may preserve and provide information relevant to a payment dispute, including:

• order records;
• transaction records;
• billing information;
• fraud-screening information;
• shipping records;
• carrier tracking;
• signature confirmation;
• delivery evidence;
• communications;
• return requests;
• return authorizations;
• applicable policies;
• product descriptions;
• photographs;
• videos;
• security-tag records;
• certificates;
• grading reports;
• authentication information; and
• inspection findings.

Such information may be provided to payment processors, card networks, financial institutions, financing providers, carriers, insurers, fraud-prevention services, or other parties involved in legitimately reviewing the dispute, subject to our Privacy Policy and applicable law.

Any refund or dispute resolution remains subject to applicable law and the rules of the relevant payment provider.

SECTION 13 — INTELLECTUAL PROPERTY

The Services and their contents are owned by or licensed to Lunéa Paris and are protected by intellectual-property laws.

Protected material may include trademarks, trade names, logos, product names, jewelry designs, photographs, videos, graphics, text, product descriptions, page layouts, website design, audio, software, illustrations, promotional materials, and other content.

You may access and use the Services only for lawful personal and noncommercial purposes unless Lunéa Paris expressly authorizes another use.

Without prior written permission, you may not:

• reproduce or republish protected content;
• create unauthorized derivative works;
• commercially use our product photography or video;
• scrape or systematically extract substantial website content;
• sell, sublicense, or redistribute our content;
• remove ownership or intellectual-property notices;
• use Lunéa Paris trademarks, names, logos, or designs in a misleading or unauthorized manner;
• falsely suggest sponsorship, endorsement, or affiliation; or
• commercially exploit any portion of the Services.

No provision of these Terms transfers ownership of Lunéa Paris intellectual property to you.

Shopify trademarks and intellectual property remain the property of Shopify or its licensors.

Other marks and third-party content remain the property of their respective owners.

SECTION 14 — ACCEPTABLE USE AND PROHIBITED CONDUCT

You may use the Services only for lawful purposes.

You may not use the Services to:

• violate applicable law;
• commit or facilitate fraud;
• submit unauthorized or stolen payment information;
• infringe intellectual-property rights;
• impersonate another person or entity;
• submit materially false or misleading information;
• distribute malware or harmful code;
• interfere with the operation or security of the Services;
• circumvent access, security, fraud, payment, or account controls;
• conduct unauthorized scraping, crawling, data mining, or automated extraction;
• collect personal information without authorization;
• send unlawful spam or abusive communications;
• make fraudulent or abusive purchases;
• circumvent return or account restrictions; or
• commercially exploit the Services without authorization.

We may restrict access where we reasonably believe a person has violated these Terms or poses a legitimate risk to Lunéa Paris, our customers, Shopify, our service providers, or third parties.

SECTION 15 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to applications, payment options, financing services, certification databases, social-media features, analytics tools, shipping tools, or other services provided by third parties.

We do not control every third-party service and cannot guarantee its continuous availability, security, accuracy, grading standards, decisions, or performance.

Third-party services may be made available “as is” and “as available,” subject to applicable law.

Your use of third-party services may also be governed by separate terms and privacy practices.

Lunéa Paris is not responsible for losses caused solely by a third party outside our reasonable control, except where applicable law provides otherwise.

We may add, modify, replace, or discontinue optional third-party features.

SECTION 16 — THIRD-PARTY LINKS

The Services may contain links to third-party websites, platforms, certification databases, payment providers, financing providers, social networks, or other external services.

Links are provided for convenience and do not necessarily constitute endorsement.

We do not control third-party sites and are not responsible for their content, security, privacy practices, products, services, grading information, availability, or business practices.

You should review applicable third-party terms and policies before completing a transaction or providing personal information.

SECTION 17 — RELATIONSHIP WITH SHOPIFY

Lunéa Paris is powered by Shopify, which provides technology enabling us to operate our online store.

Purchases of Lunéa Paris merchandise are transactions between the customer and Lunéa Paris.

Shopify is not the seller of Lunéa Paris merchandise and does not control our jewelry descriptions, specifications, fulfillment, shipping, returns, product quality, customer service, or merchant decisions.

To the fullest extent permitted by law, Shopify and its affiliates are not responsible for claims arising solely from the products or transactions between you and Lunéa Paris.

Nothing in this section limits rights or liabilities that cannot legally be waived.

SECTION 18 — PRIVACY

Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy.

Because the store is hosted by Shopify, Shopify may collect and process information related to your use of the Services in order to host, secure, operate, and improve its platform.

Information may also be processed by providers involved in payments, financing, shipping, fulfillment, fraud prevention, analytics, advertising, customer support, certification, website hosting, and legal compliance.

Certain service providers may process information in jurisdictions different from your place of residence.

Please review our Privacy Policy for further information.

SECTION 19 — REVIEWS, FEEDBACK AND USER CONTENT

You may submit reviews, photographs, videos, comments, suggestions, ideas, or other content, collectively referred to as “Feedback.”

By submitting Feedback, you grant Lunéa Paris a nonexclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, adapt, publish, display, distribute, translate, and create derivative works from that Feedback for purposes including operating the Services, improving our products, customer support, advertising, marketing, social media, and commercial promotion.

This license applies subject to applicable law.

You represent that:

• you own or control the rights necessary to submit the Feedback;
• the Feedback does not unlawfully infringe another person's rights;
• the Feedback is not fraudulent, unlawful, defamatory, or malicious;
• any material compensation or incentive associated with the Feedback has been appropriately disclosed where required; and
• information represented as factual is accurate to the best of your knowledge.

You remain responsible for Feedback you submit.

Lunéa Paris may monitor, moderate, decline, edit, or remove Feedback that violates these Terms, platform rules, or applicable law.

We are not required to compensate you for Feedback, publish it, keep it confidential, or respond to it.

SECTION 20 — ERRORS, INACCURACIES AND OMISSIONS

The Services may occasionally contain errors, inaccuracies, or omissions concerning prices, promotions, descriptions, specifications, carat weights, dimensions, availability, shipping charges, delivery estimates, images, inventory, configuration, discounts, or other information.

Lunéa Paris may correct errors, update information, or modify inaccurate content at any time.

If a material error affects an order, we may contact the customer to confirm corrected information, offer an alternative, cancel affected merchandise, or issue an appropriate refund.

To the fullest extent permitted by law, Lunéa Paris is not required to honor an obvious pricing, typographical, technical, or configuration error where a reasonable customer would recognize that the displayed information was incorrect.

Nothing in this section limits mandatory consumer-protection rights.

SECTION 21 — SUSPENSION AND TERMINATION

Lunéa Paris may suspend or terminate an account or access to the Services where we reasonably determine that a user:

• violated these Terms;
• engaged in fraudulent or unlawful activity;
• abused our return or promotional policies;
• engaged in unauthorized resale;
• circumvented account or return restrictions;
• threatened the security or operation of the Services;
• harmed or threatened Lunéa Paris, Shopify, another customer, or a third party; or
• used the Services for unauthorized commercial purposes.

Termination does not eliminate rights, obligations, or liabilities that arose before termination.

Provisions concerning intellectual property, payment obligations, Feedback, disclaimers, liability, indemnification, disputes, governing law, and provisions that by their nature should survive will continue after termination.

SECTION 22 — FORCE MAJEURE

To the fullest extent permitted by law, Lunéa Paris is not liable for delay or failure to perform an obligation caused by circumstances outside our reasonable control.

These circumstances may include:

• severe weather;
• natural disasters;
• fire;
• flood;
• epidemic or pandemic;
• war;
• terrorism;
• civil unrest;
• labor strikes or shortages;
• transportation interruptions;
• carrier failures;
• supplier or manufacturing disruptions;
• gemstone or precious-metal supply interruptions;
• customs delays;
• government action;
• legal restrictions;
• sanctions;
• power failures;
• internet or telecommunications outages;
• cyber incidents not caused by our failure to use reasonable care;
• payment-network disruption;
• Shopify or service-provider outages; or
• other events beyond our reasonable control.

Affected obligations may be suspended for the duration of the event to the extent reasonably necessary.

If Lunéa Paris ultimately cannot fulfill a paid order because of such circumstances, we will provide any refund or other remedy required by applicable law.

SECTION 23 — DISCLAIMER OF WARRANTIES

Lunéa Paris makes reasonable efforts to operate the Services accurately, securely, and reliably.

Except where expressly stated or required by law, the Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not guarantee that:

• the Services will always be uninterrupted;
• every website function will remain available;
• website content will always be completely free from error;
• every technical issue will be immediately corrected;
• third-party services will remain available; or
• merchandise will satisfy every subjective preference or expectation.

Any express jewelry warranty offered by Lunéa Paris is governed by its written warranty terms.

Nothing in these Terms excludes or limits mandatory consumer guarantees, rights relating to defective or materially misdescribed merchandise, or liability that cannot legally be excluded.

Where a jurisdiction does not permit a particular disclaimer, that disclaimer applies only to the maximum extent permitted.

SECTION 24 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Lunéa Paris and its owners, officers, employees, affiliates, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from:

• use or inability to use the Services;
• website interruptions;
• loss of data;
• lost profits or revenue;
• unauthorized account activity not caused by our failure to exercise reasonable care;
• third-party services outside our reasonable control; or
• other consequential losses not directly caused by Lunéa Paris.

To the fullest extent permitted by law, where Lunéa Paris has monetary liability relating to a particular order or product and that liability cannot otherwise be excluded, our aggregate liability arising from that order or product will not exceed the amount actually paid to Lunéa Paris for the specific merchandise giving rise to the claim.

This limitation does not apply to liability that cannot legally be excluded or limited, including where applicable liability for:

• fraud;
• intentional misconduct;
• gross negligence;
• death or personal injury caused by negligence;
• violation of mandatory consumer rights; or
• any other liability that applicable law prohibits us from limiting.

Where applicable law does not permit a particular limitation, that limitation applies only to the maximum extent permitted by law.

SECTION 25 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Lunéa Paris and its affiliates, owners, officers, employees, agents, contractors, service providers, and licensors from third-party claims, losses, damages, liabilities, and reasonable legal expenses arising directly from:

• your unlawful use of the Services;
• fraudulent or intentional misconduct;
• material violation of these Terms;
• infringement of another person's intellectual-property or legal rights; or
• unauthorized commercial exploitation of the Services.

This obligation does not apply to claims caused by Lunéa Paris's own negligence, unlawful conduct, or breach of these Terms.

Where appropriate, we will provide reasonable notice of an indemnified claim and may coordinate its defense and settlement.

SECTION 26 — SEVERABILITY

If any provision of these Terms is held unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted or severed to the minimum extent necessary.

The remaining provisions will continue in effect.

SECTION 27 — WAIVER

Failure by Lunéa Paris to exercise or enforce a right under these Terms does not waive that right.

A waiver by Lunéa Paris is effective only when expressly provided in writing by an authorized representative.

SECTION 28 — ENTIRE AGREEMENT AND POLICY PRIORITY

These Terms, together with policies and terms expressly incorporated by reference, constitute the agreement between you and Lunéa Paris concerning the Services and transactions governed by them.

They supersede prior communications concerning the same subject matter except where another written agreement expressly applies.

Where a specific policy governs a particular issue, that specific policy controls that issue to the extent of any inconsistency.

For example, our Return, Refund & Exchange Policy governs the detailed eligibility and procedure for returns, while our Shipping Policy governs detailed shipping practices.

SECTION 29 — ASSIGNMENT

You may not transfer or assign rights or obligations under these Terms without our prior written consent.

Lunéa Paris may assign or transfer its rights and obligations as part of a merger, acquisition, corporate restructuring, financing, sale of assets, or transfer of the business, subject to applicable law.

SECTION 30 — GOVERNING LAW AND JURISDICTION

These Terms and disputes arising from them are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Subject to mandatory consumer jurisdictional rights, disputes relating to these Terms, the Services, or transactions with Lunéa Paris may be brought in the state or federal courts located in New York County, New York.

Nothing in this section deprives a consumer of mandatory jurisdictional protections or rights under laws that cannot legally be waived.

SECTION 31 — INTERNATIONAL AND MANDATORY CONSUMER RIGHTS

Customers in certain states, countries, provinces, territories, or other jurisdictions may have mandatory consumer rights that provide protections beyond these Terms.

This agreement applies to the fullest extent permitted by law.

Nothing in these Terms limits or excludes a consumer right that cannot legally be waived.

If applicable mandatory law requires a different result, that law will control only to the extent required.

For eligible purchases made by consumers entitled to European Union distance-sale withdrawal rights, applicable law may provide a 14-day statutory withdrawal period and related rights.

Qualifying bespoke, engraved, personalized, or made-to-specification merchandise may be excluded from statutory withdrawal rights where applicable law permits.

Standard options offered as ordinary product variants are not automatically considered personalized solely because a customer selected an available option.

Additional information concerning returns and statutory withdrawal rights is provided in our Return, Refund & Exchange Policy.

SECTION 32 — CHANGES TO THESE TERMS

Lunéa Paris may update these Terms to reflect changes in our Services, products, business practices, policies, technology, or legal requirements.

The current version will be posted on this page with an updated “Last updated” date.

Where applicable law requires additional notice or consent for a material change, we will provide that notice or obtain that consent.

Changes generally apply prospectively from their stated effective date and do not retroactively alter rights or obligations relating to completed transactions where applicable law prevents such a change.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms where permitted by law.

SECTION 33 — HEADINGS

Headings and section titles are provided for convenience and organization only.

They do not independently alter the meaning of these Terms.

SECTION 34 — CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Lunéa Paris Inc.
37 West 47th Street, Suite 603
New York, NY 10036
United States

Email: sales@luneaparis.co
Phone: +1 347-740-8333