Refund policy

RETURN, REFUND & EXCHANGE POLICY

Last updated: October 8, 2026

At Lunéa Paris, every piece of fine jewelry is handled, documented, and inspected with care. Because of the nature and value of fine jewelry, all return, refund, and exchange requests are subject to the conditions below.

This policy applies to the fullest extent permitted by law. Nothing in this policy limits or excludes any consumer right that cannot legally be waived.

15-DAY RETURN REQUEST WINDOW

For eligible merchandise delivered within the United States, you must contact Lunéa Paris and request a return within 15 calendar days after delivery.

For purposes of this policy, the delivery date is generally the date the shipping carrier records the package as delivered, unless reliable evidence establishes a different date of receipt.

A timely return request does not automatically entitle the customer to a return, exchange, store credit, or refund.

All return requests are subject to eligibility review and written authorization by Lunéa Paris.

After Lunéa Paris issues written return authorization, the merchandise must be tendered to the carrier specified or approved by Lunéa Paris within 7 calendar days after the date the authorization is issued, unless our written return instructions state a different deadline.

A return authorization automatically expires if the merchandise is not tendered to the approved carrier within that 7-calendar-day period, except where otherwise required by applicable law.

Return authorization permits the merchandise to be sent to Lunéa Paris for inspection only. It does not constitute final approval of a return, exchange, store credit, or refund.

Requests submitted outside the applicable return-request period may be declined except where otherwise required by law.

RETURN ELIGIBILITY

To qualify for a voluntary return or exchange, merchandise must:

  • be unworn and unused other than limited handling or try-on reasonably necessary to inspect the item;
  • be unaltered and in substantially the same condition in which it was delivered;
  • be free from scratches, damage, resizing, modification, stone replacement, tampering, misuse, contamination, residue, fragrance, or other material changes;
  • include all original jewelry boxes, packaging, certificates, grading reports, documentation, accessories, security tags, and other items supplied with the order; and
  • be accompanied by the order number or other acceptable proof of purchase.

If a security, tamper-evident, or return tag was attached when the merchandise was delivered, removal, cutting, alteration, substitution, or replacement of that tag makes the merchandise ineligible for a voluntary return or exchange, except where applicable law provides otherwise.

Reasonable inspection of merchandise is permitted. Wearing or using jewelry beyond what is reasonably necessary to inspect its appearance, fit, or condition may make the merchandise ineligible for return.

HOW TO REQUEST A RETURN

Return requests must be submitted by email to:

sales@luneaparis.co

within the applicable return-request period.

Please include:

  • your full name;
  • order number;
  • merchandise requested for return;
  • reason for the request; and
  • whether you are requesting a refund or exchange.

For security purposes, Lunéa Paris may require the request to be submitted from the email address associated with the order or may request reasonable additional verification of the purchaser, order, delivery address, payment transaction, or other order information before issuing return authorization.

Messages sent through social media, comments, direct messages, website chat, or other communication channels do not constitute return authorization unless Lunéa Paris expressly confirms the authorization in writing.

If merchandise arrived damaged, incomplete, or different from what was ordered, Lunéa Paris may request photographs, video, packaging images, shipping information, delivery records, or other reasonable evidence.

If a return is approved for inspection, Lunéa Paris will provide written return instructions, which may include a return authorization number, approved carrier, shipping label, insurance requirements, signature requirements, packaging requirements, and return address.

Do not send merchandise back before receiving written return authorization.

Unauthorized merchandise, merchandise sent to an incorrect address, C.O.D. shipments, or merchandise returned contrary to our written instructions may be refused, returned to the sender, or experience processing delays, subject to applicable law.

48-HOUR SHIPPING DAMAGE AND ORDER-ISSUE NOTICE

Please inspect your shipment promptly after delivery.

For visible shipping damage, package tampering, missing contents, or an incorrect item, customers should notify Lunéa Paris at sales@luneaparis.co within 48 hours after recorded delivery.

Customers should retain the merchandise, jewelry box, certificates, grading reports, shipping carton, shipping label, protective materials, and all other packaging until Lunéa Paris completes its review.

Lunéa Paris may request photographs, video, carrier documentation, delivery records, or other reasonable evidence necessary to verify and investigate the claim.

Failure to provide timely notice or preserve reasonably requested evidence may limit Lunéa Paris's ability to verify the circumstances, pursue carrier or insurance remedies, or provide a discretionary resolution.

This 48-hour notice requirement does not eliminate or limit any rights that cannot legally be waived under applicable law.

RETURN SHIPPING

Return-shipping responsibility depends on the reason for the return.

If merchandise is confirmed to have arrived damaged, defective, materially different from what was ordered, or incorrectly fulfilled because of a Lunéa Paris error, Lunéa Paris will provide reasonable return-shipping arrangements at no cost to the customer where required or appropriate.

For an eligible voluntary return involving preference, standard-size selection, change of mind, or another reason not caused by Lunéa Paris, the customer is responsible for applicable return-shipping costs.

For high-value merchandise, Lunéa Paris may require:

  • a designated carrier;
  • full-value insurance;
  • tracking;
  • signature service;
  • specific packaging;
  • a prepaid return label; or
  • other reasonable security measures.

If Lunéa Paris provides a prepaid return label and the customer follows the written return instructions, Lunéa Paris will work with the carrier regarding a return shipment that is lost after documented carrier acceptance.

If the customer independently arranges an authorized return shipment, the customer is responsible for the return package until confirmed delivery to Lunéa Paris.

ORIGINAL AND EXPEDITED SHIPPING CHARGES

Complimentary standard insured U.S. shipping carries no outbound shipping charge to refund.

Amounts paid for optional Overnight, expedited, express, priority, or other upgraded delivery services are non-refundable for voluntary returns or exchanges, except where applicable law requires otherwise.

If an order was incorrectly fulfilled or merchandise arrived damaged or defective, shipping charges will be handled according to the circumstances and applicable law.

The current price of any optional expedited delivery service is displayed at checkout and may change from time to time.

NON-RETURNABLE ITEMS

Unless otherwise required by law, the following merchandise is not eligible for voluntary return or exchange:

  • custom or clearly personalized merchandise;
  • engraved merchandise;
  • bespoke jewelry;
  • non-standard modifications requested by the customer;
  • merchandise resized or materially altered after purchase at the customer's request, other than an ordinary listed size offered as a standard product variant;
  • merchandise clearly identified before purchase as Final Sale, Non-Returnable, As Is, Custom, Personalized, Special Order, or Made to Order, where the applicable designation lawfully excludes voluntary returns;
  • gift cards;
  • merchandise that has been materially worn, used, scratched, damaged, altered, resized, modified, tampered with, or misused;
  • merchandise from which required security or tamper-evident tags have been removed, replaced, cut, or altered;
  • merchandise returned without required certificates, grading reports, documentation, components, accessories, or identifying materials; and
  • merchandise returned outside the applicable return period.

A discounted or promotional item is not automatically Final Sale merely because it was discounted unless it was clearly identified as Final Sale or otherwise non-returnable before purchase.

CERTIFICATES AND GRADING REPORTS

Where an original grading report, diamond certificate, laboratory report, authenticity document, or similar document was supplied with the merchandise, it must be returned with the corresponding merchandise.

The certificate or grading report must correspond to the returned stone or jewelry item and must not be substituted, altered, damaged, or replaced with a different document.

Failure to return a required original certificate or grading report may make the merchandise ineligible for return.

If Lunéa Paris elects to accept an otherwise eligible return despite a missing certificate or grading report, Lunéa Paris may, where permitted by law and where appropriately disclosed, deduct a reasonable replacement, verification, or re-certification cost from the refund.

ITEM IDENTITY, AUTHENTICITY AND RETURN VERIFICATION

All returned fine jewelry is subject to identity, authenticity, and condition verification.

Lunéa Paris may compare returned merchandise with records created or maintained in connection with the original order, including:

  • photographs;
  • video;
  • item weight;
  • stone weight;
  • dimensions;
  • design characteristics;
  • metal hallmarks;
  • grading reports;
  • certificate numbers;
  • laser inscriptions;
  • stone characteristics;
  • security-tag information;
  • SKU or style information;
  • serial or identifying numbers; and
  • other reasonable identifying characteristics.

Lunéa Paris may also use reasonable internal or independent:

  • gemological inspection;
  • magnification;
  • measurement;
  • weighing;
  • laser-inscription verification;
  • metal testing;
  • stone testing; or
  • other authentication methods.

Returned stones, settings, metals, certificates, grading reports, and other components must correspond to the merchandise originally supplied.

A return may be denied if Lunéa Paris reasonably determines, based on documented inspection, that merchandise has been:

  • substituted;
  • stone-swapped;
  • altered;
  • resized;
  • tampered with;
  • materially worn;
  • intentionally damaged;
  • modified;
  • mismatched with its certificate or grading report; or
  • determined not to be the merchandise originally supplied.

If a return appears fraudulent, substituted, counterfeit, intentionally damaged, manipulated, or materially different from the merchandise originally supplied, Lunéa Paris may preserve relevant evidence and exercise any rights or remedies available under applicable law.

RETURN INSPECTION

Return authorization is not refund approval.

No voluntary refund is due until the merchandise has been:

  1. received by Lunéa Paris;
  2. matched to the authorized return;
  3. identity-verified;
  4. inspected for condition and authenticity; and
  5. approved under this policy.

Lunéa Paris may inspect the merchandise, settings, stones, metal, certificates, grading reports, security tags, packaging, accessories, and other relevant components.

We generally aim to complete return inspection within approximately 5 business days after receipt.

Complex authentication, carrier investigations, suspected substitution, suspected fraud, certificate discrepancies, or independent gemological inspection may reasonably require additional time.

Lunéa Paris will notify the customer whether the return has been approved or declined.

If a return is declined, Lunéa Paris will provide the basis for the decision and, where appropriate, information regarding return of the merchandise to the customer.

RETURN ABUSE AND COMPARATIVE PURCHASING

Lunéa Paris's return policy is intended for genuine individual purchases and is not intended to facilitate product rental, repeated wear-and-return activity, fraudulent purchasing, resale activity, or systematic comparative purchasing.

Examples of activity that may be reviewed for return abuse include:

  • repeatedly purchasing merchandise and returning all or substantially all of it;
  • placing unusually large or repeated orders for substantially similar jewelry with an apparent intent to keep only a small portion;
  • repeated use and return of merchandise;
  • repeated removal or alteration of security tags;
  • repeated claims inconsistent with order, delivery, inspection, or authentication records;
  • attempted merchandise or stone substitution;
  • use of different accounts, names, addresses, or payment methods to circumvent previously imposed return restrictions; or
  • other documented misuse of the return process.

Where permitted by applicable law, Lunéa Paris may review suspicious purchasing or return activity and may restrict future return privileges, refuse future transactions, cancel unfulfilled orders, or limit account access where documented activity reasonably indicates return abuse, fraud, merchandise substitution, intentional damage, or misuse of the return process.

Any return already subject to mandatory rights under applicable law will be handled in accordance with those rights.

RESTOCKING FEES

Lunéa Paris does not currently charge a general restocking fee for an eligible voluntary return.

This does not prevent Lunéa Paris from rejecting an ineligible return or addressing diminished value, missing merchandise, missing certificates or components, unauthorized alterations, damage, or other loss where permitted by applicable law.

PROMOTIONAL AND COMPLIMENTARY ITEMS

If an order included a complimentary item, gift with purchase, or promotional product conditioned on the qualifying purchase, the promotional terms in effect when the order was placed will apply.

If those terms require the promotional item to be returned when the qualifying merchandise is returned, the promotional item must also be returned in the required condition.

Where permitted by law and disclosed as part of the applicable promotion, the value of a required promotional item that is not returned may be deducted or otherwise taken into account when calculating an eligible refund.

EXCHANGES

Exchanges are not guaranteed.

The fastest way to obtain another item may be to complete an eligible return and place a new order.

Lunéa Paris may approve a direct exchange depending on:

  • merchandise eligibility;
  • successful inspection;
  • inventory availability; and
  • the circumstances of the request.

Exchange authorization does not reserve replacement inventory indefinitely.

If replacement merchandise costs more than the returned merchandise, the price difference must be paid before shipment.

If replacement merchandise costs less, any eligible difference will be returned according to the original payment method or otherwise handled as required by applicable law.

REFUNDS

Approved refunds are issued to the original payment method, except where another method is required by law or by the rules governing that payment method.

Purchases made with a gift card are generally refunded to a gift card or equivalent store balance.

Purchases made through a financing or installment provider are refunded through that provider and remain subject to the provider's processing procedures and account terms.

Once a return has successfully completed inspection and has been approved, Lunéa Paris will initiate the refund promptly and within any deadline required by applicable law.

We generally aim to initiate approved refunds within 7 business days after approval.

After Lunéa Paris submits a refund, the customer's bank, credit-card issuer, financing provider, or payment processor may require additional processing time before the credit appears.

Refund amounts may reflect properly disclosed promotional adjustments, discounts, required promotional merchandise, or other adjustments permitted by applicable law.

PAYMENT DISPUTES AND CHARGEBACKS

If a payment dispute, inquiry, reversal, or chargeback is opened concerning an order, Lunéa Paris may pause separate refund processing relating to the disputed transaction while the payment-provider or issuing-bank process is pending.

Customers are not entitled to duplicate reimbursement through both a merchant refund and a chargeback, payment dispute, financing reversal, insurance claim, carrier claim, or other reimbursement mechanism.

Lunéa Paris may preserve and provide relevant records relating to the transaction, including:

  • order records;
  • payment records;
  • fraud-screening results;
  • shipping and delivery records;
  • carrier tracking;
  • signature confirmation;
  • customer communications;
  • return requests;
  • return authorization records;
  • applicable policies;
  • product descriptions;
  • photographs;
  • videos;
  • security-tag information;
  • grading reports;
  • certificates;
  • authentication findings; and
  • inspection records.

Such information may be provided, where appropriate, to payment processors, card issuers, financial institutions, financing providers, carriers, insurers, fraud-prevention providers, law-enforcement authorities, or other parties involved in reviewing or resolving a dispute, subject to applicable law.

Any refund or dispute resolution will be handled in accordance with applicable law and the rules of the applicable payment provider.

EUROPEAN UNION RIGHT OF WITHDRAWAL

For eligible distance purchases by consumers entitled to European Union withdrawal rights, applicable law may provide a 14-day right of withdrawal beginning after delivery of the goods.

This statutory right is separate from Lunéa Paris's voluntary U.S. return policy.

To exercise an applicable statutory withdrawal right, the consumer must communicate the decision to withdraw before the statutory withdrawal period expires.

After communicating a valid withdrawal, the consumer generally must return the merchandise without undue delay and no later than 14 days after communicating the withdrawal, unless applicable law provides otherwise.

Where required by applicable law, Lunéa Paris will reimburse the purchase amount and the cost of the least-expensive standard outbound delivery method.

Additional charges resulting from the customer's selection of a more expensive expedited, Overnight, express, or premium delivery method generally are not required to be reimbursed.

The consumer is generally responsible for the direct cost of returning merchandise where the consumer was properly informed of that responsibility, unless Lunéa Paris has agreed otherwise or applicable law provides otherwise.

Lunéa Paris may withhold reimbursement until the merchandise has been received or the consumer provides acceptable evidence that it has been sent back, where permitted by applicable law.

Consumers may be responsible for diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the merchandise.

The statutory withdrawal right may not apply to merchandise legally qualifying as goods made to the consumer's specifications or clearly personalized merchandise, including qualifying bespoke, engraved, or specially modified jewelry.

An ordinary selection from standard product options, including a listed metal, color, or standard size, will not automatically be treated as personalized solely because the customer selected that option.

Statutory rights concerning defective, non-conforming, or misdescribed merchandise are separate from the withdrawal right and are not limited by this policy.

MANDATORY CONSUMER RIGHTS

This policy applies to the fullest extent permitted by law.

Nothing in this policy limits or excludes any consumer right that cannot legally be waived.

If applicable mandatory law requires a different result, that law will control only to the extent required.

WRITTEN COPY OF POLICY

A written or electronic copy of this Return, Refund & Exchange Policy is available upon request.

CONTACT US

For questions regarding returns, refunds, exchanges, damaged merchandise, payment disputes, or order issues, contact:

Lunéa Paris Inc.
37 West 47th Street, Suite 603
New York, NY 10036
United States

Email: sales@luneaparis.co