Refund policy

RETURN, REFUND & EXCHANGE POLICY

Last updated: July 27, 2026

At Lunéa Paris, we want you to feel confident in every purchase. Please review the following policy before requesting a return, refund, or exchange.

7-DAY RETURN WINDOW

You have 7 days from the date your order is delivered to request a return.

Return requests submitted after the 7-day return period may not be accepted, except where otherwise required by applicable law.

RETURN ELIGIBILITY

To qualify for a return, the item must be unworn, unused, unaltered, and in the same condition in which it was received.

The item must include all original tags, certificates, documentation, accessories, security tags, and packaging supplied with the order.

You must also provide your order number, receipt, or other proof of purchase.

Items showing signs of wear, damage, alteration, resizing, fragrance, residue, tampering, or improper handling may not be accepted.

HOW TO REQUEST A RETURN

To request a return, email luneaparis26@gmail.com within 7 days after delivery.

Please include your full name, order number, the item you wish to return, the reason for the return, and whether you are requesting a refund or exchange.

If the item arrived damaged, defective, or incorrect, please include clear photographs showing the item, packaging, and issue.

If your return is approved, we will provide instructions explaining how and where to send the merchandise.

Do not send merchandise back without first receiving return authorization from Lunéa Paris. Items returned without prior authorization may not be accepted.

Approved returns should be sent only according to the instructions provided by our team.

Return address:

Lunéa Paris
37 West 47th Street, Suite 603
New York, NY 10036
United States

RETURN SHIPPING

Return-shipping responsibility depends on the reason for the return.

If an item arrives damaged, defective, or different from what you ordered, Lunéa Paris will cover the reasonable cost of return shipping and provide a prepaid return label or other return instructions.

For returns involving size, preference, change of mind, or another reason that is not the result of a Lunéa Paris error, the customer is responsible for return-shipping costs.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise.

When arranging your own return shipment, we strongly recommend using a trackable and insured shipping service.

Lunéa Paris is not responsible for customer-arranged return packages that are lost, damaged, or not delivered to us.

DAMAGES AND ORDER ISSUES

Please inspect your order promptly after delivery.

Contact us immediately at luneaparis26@gmail.com if your item is damaged, defective, or incorrect so we can evaluate the issue and determine the appropriate resolution.

Please keep the item, jewelry box, shipping box, labels, and all packaging until our team has completed its review.

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange unless they are defective, damaged, incorrect, or a return is otherwise required by law:

Custom, personalized, engraved, modified, resized, or made-to-order jewelry that was clearly identified as such before purchase.

Items clearly marked Final Sale at the time of purchase.

Gift cards.

Items that have been worn, used, damaged, altered, resized, tampered with, or returned without their original packaging, tags, certificates, security tags, or documentation.

Items returned outside the applicable return period.

A discounted item is not automatically considered Final Sale unless it was clearly identified as Final Sale before purchase.

CONDITION VERIFICATION

All returned jewelry is subject to inspection and verification by Lunéa Paris.

We may review the jewelry, setting, stones, metal, certificates, identification numbers, security tags, packaging, and included accessories to confirm that the returned item is the same item originally shipped.

Items showing signs of wear, alteration, resizing, stone replacement, damage, tampering, misuse, or removal of required security tags may be rejected and returned to the customer.

EXCHANGES

The fastest way to receive a different item is to return the original eligible item and place a separate order after the return has been approved.

You may also contact us to request an exchange. Exchanges are subject to product availability and inspection of the original item.

Any price difference must be paid before the replacement item is shipped.

If the replacement item costs less, the difference may be refunded to the original payment method or issued as store credit, as applicable.

REFUNDS

We will notify you after we receive and inspect your return.

We will then confirm whether the return has been approved or rejected.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank, credit-card issuer, financing provider, or payment processor may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact us at luneaparis26@gmail.com.

EUROPEAN UNION RIGHT OF WITHDRAWAL

For eligible merchandise shipped to consumers in the European Union, customers may have a statutory right to withdraw from an online purchase within 14 days after delivery without providing a reason.

Certain exceptions may apply, including jewelry made to the customer’s specifications or clearly personalized.

To exercise this right, contact luneaparis26@gmail.com before the withdrawal period expires.

Customers are generally responsible for change-of-mind return shipping unless applicable law or the circumstances of the order require otherwise.

This section does not limit any mandatory consumer rights available under applicable law.

CONTACT US

For questions regarding returns, refunds, exchanges, damaged items, or order issues, contact:

Lunéa Paris
37 West 47th Street, Suite 603
New York, NY 10036
United States

Email: luneaparis26@gmail.com